You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands.
The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. If all of this works, but the app's "About TeamViewer" shows the wrong version, then you will know that the disconnect has to do with a problem with TeamViewer itself.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. app get installed into the applications folder, and when it is done, use Get Info to see the version that is installed. Be looking at the Applications folder while this happens. Remove the TeamViewer.app package from the Applications folder, and install the installer package. (Note, this is just what I found - you normally won't be able to identify versions with Installer this way.) At the bottom of the list should be something like TeamViewer9.otf. After Installer is open, go to File -> Show Files. When you download TeamViewer, you will mount the DMG, and then open the Install TeamViewer package file.
If you know where the executable is on your hard drive, do the same, and also verify that it's what your dock icon is pointing to (if applicable).
If you have an icon in the dock, command click it, and then right click/control click and "Get Info" to see what the version number is. You need to do some more work to figure out exactly where the disconnect is.
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